FAQs & Troubleshooting
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152 Results
- 1Install the Brother Mobile Connect application (for mobile device)
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Paper is Jammed in the Back of the Machine
- 5The printer status is Offline or Paused.
- 6Replace the Waste Toner Box
- 7Can I print in monochrome if one of the color toners run out?
- 8Document Jam
- 9Media Type Mismatch or Media Mismatch
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11Paper is Jammed in the 2-sided Tray
- 12What is the default password for my Brother machine?
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 15The scanning speed is slow when scanning from my machine. (Windows)
- 16What driver package format is supported by my Linux distribution?
- 17Toner scatter or toner stain
- 18Paper is Jammed Inside the Machine
- 19Cannot print after a Windows 10 update (June 2020)
- 20I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 21I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 22Too Many Trays
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 24Cannot Print ##
- 25Drum !
- 26Out of Memory/Print Data Full
- 27Replace the Drum Unit
- 28I cannot print using my Brother machine on a wired network (Windows/macOS)
- 29Access Web Based Management
- 30Enable the Brother machine's network interface.
- 31Condensation
- 32No Toner
- 33Unusable Device
- 34Storage Full
- 35Cooling Down
- 36Replace the Toner Cartridge
- 37Protect your Brother machine against unauthorised access over the network
- 38Discover the MAC address of the Brother network card
- 39Toner Error
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 41What is the default password for my BRAdmin or Web Based Management?
- 42Toner Low
- 43Reset the Network Settings to the Factory Settings
- 44The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 45Use Universal Print (Windows)
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47Check the remaining ink or toner level (Linux)
- 48Wrong Toner Cartridge
- 49Load Documents in the Automatic Document Feeder (ADF)
- 50Cannot Scan ##