FAQs & Troubleshooting
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372 Results
- 1Replace Drum
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3Customize the Home Screen for ease of use.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Easy Scan to E-mail
- 6Setup a Brother machine on a wireless (Wi-Fi) network.
- 7Set up a Scan to Network Profile
- 8The color of your printouts is not what you expected
- 9(Video) Load an Envelope (MP Tray)
- 10Replace the Toner Cartridge
- 11Ghost
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13Curled or wavy
- 14(Video) Load A4/Letter paper
- 15Adjust color settings by using the custom setting in the printer driver
- 16I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 17Replace the Waste Toner Box
- 18Scan to Email Attachment
- 19The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 20Confirm that a FAX I sent was received correctly.
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22Access Web Based Management
- 23My Brother machine could not be found over the network when I installed drivers on my computer.
- 24Uneven density appears periodically across the page.
- 25White spots
- 26My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 27Print the Network Configuration Report
- 28The scanning speed is slow when scanning from my machine. (Windows)
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30Can I print in monochrome if one of the color toners run out?
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32Restrict changing machine settings for users.
- 33Export the Certificate and Private Key
- 34Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36Combine multiple scanned documents into a single file with PaperPort™
- 37A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39Discover the MAC address of the Brother network card
- 40Use voice mail on the same line as my Brother machine.
- 41Reset Your Brother Machine
- 42Toner scatter or toner stain
- 43Paper is Jammed in the Back of the Machine
- 44What is the default password for my Brother machine?
- 45Wireless setup is requesting a WPS PIN to complete the setup
- 46Install the Tower Tray Unit.
- 47Load Paper in the Paper Tray
- 48Dial Restriction for Fax sending.
- 49Use the Store Print Log to Network's Error Detection Setting
- 50Printing/ Scanning with a mobile device