FAQs & Troubleshooting
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312 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2My Brother machine could not be found over the network when I installed drivers on my computer.
- 3Other Problems
- 4Document Jam
- 5Easy Scan to E-mail
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7Load Paper in the Multi-purpose Tray (MP Tray)
- 8Setup a Brother machine on a wireless (Wi-Fi) network.
- 9(Video) Load A3/Ledger paper
- 10(Video) Set up your Brother machine
- 11Paper Size Mismatch
- 12I cannot print on a wireless (Wi-Fi) network (Windows)
- 13How to identify your Operating System (OS).
- 14Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16Replace Ink
- 17What is the default password for my Brother machine?
- 18Telephone Line Interference/VoIP.
- 19Cannot Detect Ink Volume
- 20Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 21I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 22Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 23Add your Brother machine with AirPrint (macOS)
- 24Create a Certificate Signing Request (CSR)
- 25Change the Print Setting Options When Having Printing Problems
- 26Check the Print Quality
- 27Load Ledger, Legal, or A3 Size Paper in Paper Tray #1 / Paper Tray #2
- 28Set the Date and Time Using Web Based Management
- 29Print as a Poster (Windows®)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31(Video) Load A4/Letter paper
- 32Low Temperature
- 33The printer status is Offline or Paused.
- 34Cannot Detect
- 35What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 36No Paper / No Paper Fed
- 37Paper Jam
- 38How Brother inkjet printers measure remaining page yields
- 39Clean the ADF Document Sensor
- 40Setting up the Web icon (Brother Web Connect) function.
- 41Clean the Paper Pick-up Rollers
- 42I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43I cannot find some options in the Print dialog box (macOS 11 or later)
- 44Paper is Jammed in the Front of the Machine
- 45Manage Multiple Certificates
- 46Import a Certificate and Private Key
- 47Install a Certificate on Your Brother Machine
- 48Enable the Brother machine's network interface.
- 49(Video) Install Ink Cartridges
- 50"Offline" appears on the Status Monitor.