FAQs & Troubleshooting
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340 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2(Video) Load A4/Letter paper
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4What is Brother iPrint&Scan?
- 5My Brother machine could not be found over the network when I installed drivers on my computer.
- 6Where is the USB/Ethernet port on the machine?
- 7Setup a Brother machine on a wireless (Wi-Fi) network.
- 8What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10(Video) Load A3/Ledger paper
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13Paper Jam
- 14Replace Ink
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17Load Ledger, Legal, or A3 Size Paper in Paper Tray #1 / Paper Tray #2
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19Check the Print Alignment from Your Brother Machine
- 20Check the Print Quality
- 21Easy Scan to E-mail
- 22I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 23Clean the Print Head from Your Brother Machine
- 24Wireless setup is requesting a WPS PIN to complete the setup
- 25About Envelopes
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 28Clean the Paper Pick-up Rollers
- 29Confirm that a FAX I sent was received correctly.
- 30The scanning speed is slow when scanning from my machine. (Windows)
- 31When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 32Correct the Paper Feed to Clear Vertical Lines
- 33Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)
- 34After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 35The printer status is Offline or Paused.
- 36Paper Size Mismatch
- 37Load Envelopes in Paper Tray #1
- 38Load Paper in the Multi-purpose Tray (MP Tray)
- 39Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 40"Offline" appears on the Status Monitor.
- 41How to identify your Operating System (OS).
- 42Change the printer driver settings (Windows/macOS)
- 43Unable to Print XX
- 44No Paper / No Paper Fed
- 45Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 46Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 47Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 48Install Starter Ink
- 49The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 50One or more of my colors are not printing (blank).