FAQs & Troubleshooting
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389 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Document Jam
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4How do I load paper?
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6One or more of my colors are not printing (blank).
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9Can I print from or scan to Android™ Smartphone?
- 10How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 11Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 12Where can I get FaceFilter Studio and what can I do with this application?
- 13Paper Jam
- 14Replace Ink
- 15How do I load paper in paper tray#2?
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17What is Distinctive Ring and how do I program it?
- 18Print the Network Configuration List
- 19What driver package format is supported by my Linux distribution?
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21I still receive the error message "Paper Jam" after I removed the jammed paper.
- 22Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24Delete a network scanner entry. (Linux)
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26Change the quality of the faxes I send.
- 27Clear the "Wrong Tray Setting" message from my Brother machine's display.
- 28The edge of glossy paper is smudged.
- 29I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 30Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 31I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 32Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34Configure and use PC-FAX (CUPS) (Linux)
- 35I cannot print using my Brother machine on a wireless network (Mac)
- 36Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 37I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 40What is the maximum number of recipients when broadcasting a fax?
- 41My printed pages and received faxes are cut off.
- 42Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 43Ink Absorber Full
- 44How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 45No Paper Fed
- 46Scan an image and insert it in a Windows XP application
- 47I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 48What is the BRAdmin Professional software used for?
- 49The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 50Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater