FAQs & Troubleshooting
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MFC-J6910DW
389 Results
1.
Ink Absorber Full
2.
I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
3.
Document Jam
4.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
5.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
6.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
7.
What is Brother iPrint&Scan?
8.
How do I load paper?
9.
I cannot make borderless prints.
10.
My printed pages and received faxes are cut off.
11.
Clear the "Wrong Tray Setting" message from my Brother machine's display.
12.
Paper Jam
13.
Replace Ink
14.
How do I load paper in paper tray#2?
15.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
16.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
17.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
18.
Locate files scanned with ControlCenter2 (For Macintosh)
19.
Print using only the black ink cartridge when the Color cartridges have run out.
20.
Can I print from and scan to iPhone, iPod touch and iPad?
21.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
22.
Low Temperature
23.
Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
24.
I cannot send a fax using PC-FAX (Windows 10)
25.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
26.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
27.
Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
28.
I still receive the error message "Paper Jam" after I removed the jammed paper.
29.
I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
30.
Out of Fax Memory