FAQs & Troubleshooting
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247 Results
- 1Scan a document and e-mail it as an attachment
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4(Video) Load plain Letter/A4 paper
- 5Load paper in the paper tray #2
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Load paper in the paper tray
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11(Video) Unpack the machine
- 12Load photo paper
- 13Loading paper in the manual feed slot.
- 14Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 17Wrong Tray Setting or Wrong Tray Settings
- 18Can I print from or scan to Android™ Smartphone?
- 19I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 20(Video) Connect the telephone line and power cord
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23The printer status is Offline or Paused.
- 24Improve poor print quality.
- 25Paper tray not detected/ Paper tray #2 not detected
- 26Unable to Print XX
- 27Wrong Paper Size
- 28Print the Network Configuration Report
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31(Video) Install the ink cartridges
- 32Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 33The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 34Out of Memory
- 35(Video) Load photo paper
- 36The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 37How to identify your Operating System (OS).
- 38I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 39Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 40Unable to Print 3X
- 41The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 42How do I adjust my Brother machine's tray use for copying and faxing?
- 43One or more of my colors are not printing (blank).
- 44Replace Ink
- 45Load envelopes
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 48Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 49What is Brother iPrint&Scan?
- 50I still receive the error message "Paper Jam" after I removed the jammed paper.