FAQs & Troubleshooting
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- 1Scan a document and e-mail it as an attachment
- 2(Video) Load plain Letter/A4 paper
- 3(Video) Install the ink cartridges
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 7(Video Library) Set up your product
- 8A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Improve poor print quality.
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 13(Video) Unpack the machine
- 14No Paper Fed
- 15Print using only the black ink cartridge when the Color cartridges have run out.
- 16Cover is Open
- 17Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19I cannot print using my Brother machine on a wireless network (Windows)
- 20Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 21Where is the USB port on the machine?
- 22(Video) Connect the telephone line and power cord
- 23Load paper in the paper tray
- 24How do I adjust my Brother machine's tray use for copying and faxing?
- 25Load envelopes
- 26What is Brother iPrint&Scan?
- 27I cannot make borderless prints.
- 28Select Receive mode.
- 29What is the recommended paper?
- 30When I make a copy the image or text is cut off.
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33Load paper in the paper tray #2
- 34(Video) Load envelopes
- 35After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 36The text and images on my copies and sent faxes are reversed.
- 37Delete print jobs from the print queue.
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 40Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42Load photo paper
- 43Install Starter Ink
- 44The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 45What is Brother Web Connect?
- 46I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 47Ink Absorber Full
- 48Cannot Detect
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50Use voice mail on the same line as my Brother machine.