FAQs & Troubleshooting
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235 Results
- 1I cannot print using my Brother machine on a wireless network (Windows)
- 2Where is the USB port on the machine?
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Replace Ink
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Improve poor print quality.
- 8I cannot print using my Brother machine on a wireless network (Mac)
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11The printer status is Offline or Paused.
- 12One or more of my colors are not printing (blank).
- 13Easy Scan to E-mail
- 14How to identify your Operating System (OS).
- 15(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19I still receive the error message "Paper Jam" after I removed the jammed paper.
- 20Loading paper in the manual feed slot.
- 21Change the printer driver settings (Windows/macOS)
- 22Load paper in the paper tray
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24Scan a document and e-mail it as an attachment
- 25Document Jam/too Long
- 26I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 27Enable the Brother machine's network interface.
- 28Paper tray not detected/ Paper tray #2 not detected
- 29What is Brother iPrint&Scan?
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31Can I print from or scan to Android™ Smartphone?
- 32Wrong Paper Size
- 33What is the recommended paper?
- 34I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 35When I print documents that contain tables or images with lines, such as technical drawings, the lines are not straight or aligned.
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 38Install Starter Ink
- 39I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 40Scan a document and save the scanned image to a folder on a local or network hard disk
- 41No Ink Cartridge
- 42Clean the paper pick-up rollers
- 43Use voice mail on the same line as my Brother machine.
- 44Cover is Open
- 45When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 46What is Distinctive Ring and how do I program it?
- 47Load envelopes
- 48Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 49When I print a document with fast mode, the printing is shifted too high on the paper.
- 50How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?