FAQs & Troubleshooting
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233 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Replace Ink
- 3Paper Jam
- 4Improve poor print quality.
- 5(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7I cannot print using my Brother machine on a wireless network (Windows)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9How to identify your Operating System (OS).
- 10Can I print from or scan to Android™ Smartphone?
- 11I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13The body of a fax cannot be sent when sending a fax with a cover page via AirPrint from my computer. (OS X v10.8)
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 16What is Brother iPrint&Scan?
- 17Scan a document and save the scanned image to a folder on a local or network hard disk
- 18Print using only the black ink cartridge when the Color cartridges have run out.
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 20Easy Scan to E-mail
- 21The text and images on my copies and sent faxes are reversed.
- 22Where is the USB port on the machine?
- 23"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 26Load photo paper
- 27Loading paper in the manual feed slot.
- 28Low Temperature
- 29Ink Low
- 30Forward a fax to another fax machine when my machine has a mechanical problem.
- 31Reset the network settings to the factory default.
- 32I still receive the error message "Paper Jam" after I removed the jammed paper.
- 33Wrong Paper Size
- 34A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 35Scan a document and e-mail it as an attachment
- 36The printer status is Offline or Paused.
- 37I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39Enable the Brother machine's network interface.
- 40Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 44Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 45The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 46I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 47Unable to Print 5X
- 48Cannot Detect
- 49I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 50Confirm that a FAX I sent was received correctly.