FAQs & Troubleshooting
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MFC-J6520DW
235 Results
1.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
2.
Print using only the black ink cartridge when the Color cartridges have run out.
3.
I cannot print using my Brother machine on a wireless network (Windows)
4.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
5.
Where is the USB port on the machine?
6.
Replace Ink
7.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
8.
Can I print from or scan to Android™ Smartphone?
9.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
10.
Document Jam/too Long
11.
Paper Jam
12.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
13.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
14.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
15.
How to identify your Operating System (OS).
16.
The printer status is Offline or Paused.
17.
Improve poor print quality.
18.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
19.
What is Brother iPrint&Scan?
20.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
21.
I cannot save a file downloaded from the Brother support website (For Windows)
22.
Scan a document and save the scanned image to a folder on a local or network hard disk
23.
Use voice mail on the same line as my Brother machine.
24.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
25.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
26.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
27.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
28.
Scan a document and e-mail it as an attachment
29.
I cannot find some option in the Printing preferences. (For Windows)
30.
Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.