FAQs & Troubleshooting
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366 Results
- 1Paper Jam
- 2What is Brother iPrint&Scan?
- 3Connect your Brother machine to your mobile device via a wireless router or access point.
- 4Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 5How to identify your Operating System (OS).
- 6No Paper Fed
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8Store a Speed Dial number from my Brother machine's Caller ID History.
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13I still receive the error message "Paper Jam" after I removed the jammed paper.
- 14What is AirPrint?
- 15Unable to Print 3X
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17Set up your Brother machine on a wireless network.
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Improve poor print quality.
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21Can I use voice mail on the same line as my Brother machine?
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 25High Temperature
- 26How do I know which receive mode to select?
- 27Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 30Scan from the Brother iPrint&Scan application using Windows Phone.
- 31The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 34Unable to Print 5X
- 35Ink Absorber Full
- 36Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 37Change the printer driver settings (Windows/macOS)
- 38When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 39Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 40Document Jam
- 41When I print, the pages are smudged with ink.
- 42Replace Ink
- 43The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 44"Offline" appears on the Status Monitor.
- 45Make copies using my Brother machine.
- 46I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 47Add your Brother machine with AirPrint (macOS)
- 48I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 49I cannot print using my Brother machine on a wireless network (Windows)
- 50Combine multiple scanned documents into a single file with PaperPort™