FAQs & Troubleshooting
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367 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Replace Ink
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4What is Brother iPrint&Scan?
- 5I cannot find some option in the Printing preferences. (For Windows)
- 6The printer status is Offline or Paused.
- 7Paper Jam
- 8Connect your Brother machine to your mobile device via a wireless router or access point.
- 9Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 10Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 11Improve poor print quality.
- 12I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 13Set up your Brother machine on a wireless network.
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15"Offline" appears on the Status Monitor.
- 16How to identify your Operating System (OS).
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 21Change the printer driver settings (Windows/macOS)
- 22When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24When I print, the pages are smudged with ink.
- 25I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 26I cannot print using my Brother machine on a wireless network (Windows)
- 27Protect your Brother machine against unauthorised access over the network
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 30Unable to Print 3X
- 31Cannot print after a Windows 10 update (June 2020)
- 32Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 33I still receive the error message "Paper Jam" after I removed the jammed paper.
- 34What is AirPrint?
- 35The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 36I cannot start ControlCenter4.
- 37Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 38Ink Absorber Full
- 39The edge of glossy paper is smudged.
- 40How do I know which side up my photo paper should be in the tray?
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 42Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 43When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 44No Paper Fed
- 45Can I use voice mail on the same line as my Brother machine?
- 46Where can I get FaceFilter Studio and what can I do with this application?
- 47Is my Brother machine compatible with Windows Vista?
- 48One or more of my colors are not printing (blank).
- 49Uninstall the drivers. (Mac OS X 10.5)
- 50I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
