FAQs & Troubleshooting
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MFC-J625DW
367 Results
1.
How do I load paper?
2.
The printer status is Offline or Paused.
3.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
4.
Replace Ink
5.
Connect your Brother machine to your mobile device via a wireless router or access point.
6.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
7.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
8.
I cannot print using my Brother machine on a wireless network (Windows)
9.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
10.
Print using only the black ink cartridge when the Color cartridges have run out.
11.
Set up your Brother machine on a wireless network.
12.
I still receive the error message "Paper Jam" after I removed the jammed paper.
13.
Paper Jam
14.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
15.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
16.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
17.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
18.
Change the number of times my Brother machine rings before it answers.
19.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
20.
When I print, the pages are smudged with ink.
21.
Ink Low
22.
Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
23.
No Paper Fed
24.
Is my Brother machine compatible with Windows Vista?
25.
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
26.
Store a Speed Dial number from my Brother machine's Caller ID History.
27.
Document Jam
28.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
29.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
30.
How to identify your Operating System (OS).