FAQs & Troubleshooting
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282 Results
- 1(Video) Load A4/Letter paper
- 2(Video) Load A3/Ledger paper (Tray1)
- 3(Video) Load Legal paper
- 4(Video) Load paper in the Multi-Purpose tray (MP tray)
- 5Load Paper in the Multi-purpose Tray (MP Tray)
- 6(Video) Install Ink Cartridges
- 7Load an Envelope (Manual Feed Slot)
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11Load paper in the paper tray
- 12The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15(Video) Unpack your Brother machine
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17I cannot print using my Brother machine on a wireless network (Windows)
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19Can I print from or scan to Android™ Smartphone?
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21(Video) Load an Envelope (Manual Feed Slot)
- 22After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 23Enable the Brother machine's network interface.
- 24Ink Absorber Full / Ink Absorber Pad Full
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26My Brother machine could not be found over the network when I installed drivers on my PC.
- 27(Video) Connect telephone line and power cords
- 28I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 29Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 30Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 31Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 32Select Receive mode.
- 33Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 34My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36Document Jam (With Video Instructions)
- 37Paper Jam (With Video Instructions)
- 38Confirm that a FAX I sent was received correctly.
- 39Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 40I cannot print using my Brother machine on a wireless network (Mac)
- 41Protect your Brother machine against unauthorised access over the network
- 42The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 43Restrict access to certain operations on my Brother machine.
- 44No Paper Fed
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 47The printer status is Offline or Paused.
- 48One or more of my colors are not printing (blank).
- 49Replace Ink
- 50I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)