FAQs & Troubleshooting
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- 1(Video) Load paper in the Multi-Purpose tray (MP tray)
- 2(Video) Load Legal paper
- 3(Video) Load A4/Letter paper
- 4Load Paper in the Multi-purpose Tray (MP Tray)
- 5(Video) Load A3/Ledger paper (Tray1)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 9(Video) Install Ink Cartridges
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12(Video) Connect telephone line and power cords
- 13(Video) Load an Envelope (Manual Feed Slot)
- 14What is Brother iPrint&Scan?
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16Replace Ink
- 17Load paper in the paper tray
- 18(Video) Unpack your Brother machine
- 19I still receive the error message "Paper Jam" after I removed the jammed paper. (With Video Instructions)
- 20Change the printer driver settings (Windows/macOS)
- 21Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 22Cover is Open
- 23Forward a fax to another fax machine when my machine has a mechanical problem.
- 24Load an Envelope (Manual Feed Slot)
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26Add your Brother machine with AirPrint (macOS)
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29Unable to Scan AX
- 30Print using only the black ink cartridge when the Color cartridges have run out.
- 31Can third party ink be used to refill the ink cartridges?
- 32Paper Jam (With Video Instructions)
- 33I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 34Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 35Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 36Install Starter Ink
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 38The printer status is Offline or Paused.
- 39Load photo paper
- 40Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 41Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 42Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 43Sleep
- 44Protect your Brother machine against unauthorised access over the network
- 45Cannot Detect Ink Volume
- 46Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 47What is Brother Web Connect?
- 48Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 49Use voice mail on the same line as my Brother machine.
- 50Why do the color ink cartridges run out of ink even though I never or rarely print in color?