FAQs & Troubleshooting
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MFC-J5620DW
282 Results
1.
(Video) Load A3/Ledger paper (Tray1)
2.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
3.
Load Paper in the Multi-purpose Tray (MP Tray)
4.
Print using only the black ink cartridge when the Color cartridges have run out.
5.
Document Jam (With Video Instructions)
6.
Install Starter Ink
7.
Unable to Print XX or Unable to Initialize XX (With Video Instructions)
8.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
9.
(Video) Load Legal paper
10.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
11.
Can I print from or scan to Android™ Smartphone?
12.
Protect your Brother machine against unauthorised access over the network
13.
Can I print from and scan to iPhone, iPod touch and iPad?
14.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
15.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
16.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
17.
Download a file from the "Downloads" section and save it to Windows 8 computer.
18.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
19.
Scan multiple pages into one file instead of each scan being saved as a separate file.
20.
Paper Jam (With Video Instructions)
21.
I cannot find some options in the Print dialog box (macOS 11 or later)
22.
I cannot save a file downloaded from the Brother support website (For Windows)
23.
(Video) Load paper in the Multi-Purpose tray (MP tray)
24.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
25.
(Video) Unpack your Brother machine
26.
(Video) Load A4/Letter paper
27.
Scan from the Brother iPrint&Scan application using Windows Phone.
28.
I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
29.
Configure and use the Scan to Network feature (For Windows)
30.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.