FAQs & Troubleshooting
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280 Results
- 1Replace Ink
- 2Check the Print Quality
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4One or more of my colors are not printing (blank).
- 5How to identify your Operating System (OS).
- 6Load envelopes
- 7Add your Brother machine with AirPrint (macOS)
- 8Setup a Brother machine on a wireless (Wi-Fi) network.
- 9Ink Low
- 10(Video) Update the Driver or Firmware for your Brother machine
- 11I cannot print using my Brother machine on a wireless network (Mac)
- 12(Video) Install Ink Cartridges
- 13Cannot Detect
- 14Set up your Brother machine on a wireless network.
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 17Sleep
- 18I cannot print on a wireless (Wi-Fi) network (Windows)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Copy on Both Sides of the Paper (2-sided Copy)
- 21Uninstall the Brother Software and Drivers (Windows)
- 22I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 23Easy Scan to E-mail
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25Cannot Detect Ink Volume
- 26Where is the USB/Ethernet port on the machine?
- 27Check the Print Alignment from Your Brother Machine
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29Paper Jam
- 30I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 31Wrong Ink Cartridge
- 32My Brother machine could not be found over the network when I installed drivers on my computer.
- 33Printing/ Scanning with a mobile device
- 34Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 35When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 36Improve poor print quality.
- 37What is the recommended paper?
- 38I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 39"Offline" appears on the Status Monitor.
- 40I cannot find some options in the Print dialog box (macOS 11 or later)
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42What driver package format is supported by my Linux distribution?
- 43Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 46Wrong Ink Color
- 47Unable to Scan / Scan Unable
- 48Change the printer driver settings (Windows/macOS)
- 49What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 50Paper Size Mismatch