FAQs & Troubleshooting
![]() |
Popular |
280 Results
- 1Replace Ink
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4One or more of my colors are not printing (blank).
- 5Check the Print Quality
- 6(Video) Load A4/Letter paper
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8How to identify your Operating System (OS).
- 9Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11Add your Brother machine with AirPrint (macOS)
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Ink Low
- 14What driver package format is supported by my Linux distribution?
- 15Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19The printer status is Offline or Paused.
- 20Paper Jam
- 21Cover is Open
- 22Where is the USB/Ethernet port on the machine?
- 23What is the recommended paper?
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26Set up your Brother machine on a wireless network.
- 27Change the Print Setting Options When Having Printing Problems
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29Setup a Brother machine on a wireless (Wi-Fi) network.
- 30My Brother machine could not be found over the network when I installed drivers on my computer.
- 31(Video) Install Ink Cartridges
- 32Printing/ Scanning with a mobile device
- 33Copy on Both Sides of the Paper (2-sided Copy)
- 34What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 35Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 36I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 37Cannot print after a Windows 10 update (June 2020)
- 38I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 39The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 40After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 41Combine multiple scanned documents into a single file with PaperPort™
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 44Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 45Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 46Out of Fax Memory
- 47Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 48Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 49Change the printer driver settings (Windows/macOS)
- 50Cannot Detect