FAQs & Troubleshooting
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302 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Replace Ink
- 6My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 7Connect your Brother machine to your mobile device via a wireless router or access point.
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Paper Jam
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13I cannot print using my Brother machine on a wireless network (Windows)
- 14What is Brother iPrint&Scan?
- 15Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 16No Paper Fed
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18How to identify your Operating System (OS).
- 19Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 20The printer status is Offline or Paused.
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24I still receive the error message "Paper Jam" after I removed the jammed paper.
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 27Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 28Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30I'm using Macintosh. What is the PreScan option used for?
- 31Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 32What is AirPrint?
- 33Choose receive mode.
- 34When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 35Can I transfer faxes to the PC when my machine has a mechanical problem?
- 36Improve poor print quality.
- 37Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 38What is the "Station ID" and how do I set it?
- 39Load paper in the paper tray
- 40After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 41Printing/ Scanning with a mobile device
- 42Install Starter Ink
- 43Locate files scanned with ControlCenter2 (For Macintosh)
- 44Can I print from or scan to Android™ Smartphone?
- 45Change the number of times my Brother machine rings before it answers.
- 46Load envelopes
- 47I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 48"Offline" appears on the Status Monitor.
- 49I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 50Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)