FAQs & Troubleshooting
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303 Results
- 1Paper Jam
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5What is Brother iPrint&Scan?
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7Can I print from or scan to Android™ Smartphone?
- 8Replace Ink
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Connect your Brother machine to your mobile device via a wireless router or access point.
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13How to identify your Operating System (OS).
- 14Locate files scanned with ControlCenter2 (For Macintosh)
- 15Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 16I'm using Macintosh. What is the PreScan option used for?
- 17Load paper in the paper tray
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19How do I know which side up my photo paper should be in the tray?
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 24Print using only the black ink cartridge when the Color cartridges have run out.
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27What is the recommended paper?
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29I cannot print using my Brother machine on a wireless network (Windows)
- 30Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 31Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32I still receive the error message "Paper Jam" after I removed the jammed paper.
- 33Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38Improve poor print quality.
- 39I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 40"Offline" appears on the Status Monitor.
- 41Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 42What is AirPrint?
- 43Ink Low
- 44Cannot print after a Windows 10 update (June 2020)
- 45"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48Printing/ Scanning with a mobile device
- 49The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 50Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.