FAQs & Troubleshooting
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MFC-J475DW
304 Results
1.
Replace Ink
2.
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
3.
Connect your Brother machine to your mobile device via a wireless router or access point.
4.
Scan multiple pages into one file instead of each scan being saved as a separate file.
5.
The printer status is Offline or Paused.
6.
Paper Jam
7.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
8.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
9.
Can I print from and scan to iPhone, iPod touch and iPad?
10.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
11.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
12.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
13.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
14.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
15.
Ink Absorber Full
16.
Can I print from or scan to Android™ Smartphone?
17.
I cannot install Brother drivers on Debian 10 or later (Linux)
18.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
19.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
20.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
21.
What driver package format is supported by my Linux distribution?
22.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
23.
How do I know which side up my photo paper should be in the tray?
24.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
25.
Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
26.
In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
27.
What is Distinctive Ring and how do I program it?
28.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
29.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
30.
Scan from the Brother iPrint&Scan application using Windows Phone.