FAQs & Troubleshooting
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- 1(Video) Load A4/Letter paper
- 2Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 3(Video) Unpack your Brother machine
- 4(Video) Connect telephone line and power cords
- 5What is Brother iPrint&Scan?
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8(Video) Load an Envelope (Manual Feed Slot)
- 9The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 10Can I print from or scan to Android™ Smartphone?
- 11The printer status is Offline or Paused.
- 12Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 13Replace Ink
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15Load photo paper
- 16Transfer faxes to the PC when my machine has a mechanical issue.
- 17Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 18When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 19Load an Envelope (Manual Feed Slot)
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21(Video) Install Ink Cartridges
- 22Open the Status Monitor
- 23Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 24Print using only the black ink cartridge when the Color cartridges have run out.
- 25Cover is Open
- 26Improve poor print quality.
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28Connect your Brother machine to your mobile device via a wireless router or access point.
- 29The scanner cover support has come off. (With Video Instructions)
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32Paper tray not detected/ Paper tray #2 not detected
- 33Configure and use the Scan to Network feature (For Windows)
- 34Printing/ Scanning with a mobile device
- 35Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 36I still receive the error message "Paper Jam" after I removed the jammed paper.
- 37Install Starter Ink
- 38I cannot make borderless prints.
- 39How to identify your Operating System (OS).
- 40The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 41Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 42Select Receive mode.
- 43I can print but cannot scan via network. (For Windows)
- 44When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 45One or more of my colors are not printing (blank).
- 46Firewall port requirements of the Scan Key Tool (Linux)
- 47Add your Brother machine with AirPrint (macOS)
- 48I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50Uninstall printer drivers (Linux)