FAQs & Troubleshooting
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- 1Load paper in the paper tray.
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4What is Brother iPrint&Scan?
- 5Paper Jam (With Video Instructions)
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Can I print from or scan to Android™ Smartphone?
- 9I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 10The scanner cover support has come off. (With Video Instructions)
- 11When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13Store a Speed Dial number from my Brother machine's Caller ID History.
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17Load photo paper into my machine.
- 18Ink Absorber Full
- 19Can third party ink be used to refill the ink cartridges?
- 20I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 21Stains appear at the end of the printed/ copied documents.
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23Low Temperature
- 24Print using only the black ink cartridge when the Color cartridges have run out.
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27The printer status is Offline or Paused.
- 28Use voice mail on the same line as my Brother machine.
- 29Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 30Set the Brother machine to prevent public access to certain features
- 31Is my Brother machine compatible with Windows Vista?
- 32Cannot print after a Windows 10 update (June 2020)
- 33Connect your Brother machine to your mobile device via a wireless router or access point.
- 34Protect your Brother machine against unauthorised access over the network
- 35A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 36Print a web page from iPrint&Scan when using an Android™ mobile device.
- 37Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39What is AirPrint?
- 40The LCD displays an error code when I use Web icon (Brother Web Connect).
- 41Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 42Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 43Change the number of times my Brother machine rings before it answers.
- 44Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 45Replace Ink
- 46Confirm that a FAX I sent was received correctly.
- 47Reset the print server to the default factory settings.
- 48Load envelopes into my machine
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50I cannot print using my Brother machine on a wireless network (Mac)