FAQs & Troubleshooting
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MFC-J4310DW
380 Results
1.
Load paper in the paper tray.
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
3.
Load envelopes into my machine
4.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
5.
I cannot print using my Brother machine on a wireless network (Windows)
6.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
7.
Print using only the black ink cartridge when the Color cartridges have run out.
8.
Paper Jam (With Video Instructions)
9.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
10.
When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
11.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
12.
I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
13.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
14.
One or more of my colors are not printing (blank).
15.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
16.
I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
17.
Ink Absorber Full
18.
What is the recommended paper?
19.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
20.
Paper tray not detected
21.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
22.
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
23.
Store a Speed Dial number from my Brother machine's Caller ID History.
24.
Cannot Detect
25.
When I print, the pages are smudged with ink.
26.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
27.
Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
28.
Can I print from and scan to iPhone, iPod touch and iPad?
29.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
30.
Unable to Print XX