FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Make copies using my Brother machine.
- 3Connect your Brother machine to your mobile device via a wireless router or access point.
- 4What is Brother iPrint&Scan?
- 5Can I print from or scan to Android™ Smartphone?
- 6A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 7Paper Jam
- 8How many times will my Brother machine automatically redial a number?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Can I use voice mail on the same line as my Brother machine?
- 11Unable to Print 3X
- 12High Temperature
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17The printer status is Offline or Paused.
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19One or more of my colors are not printing (blank).
- 20The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22Print using only the black ink cartridge when the Color cartridges have run out.
- 23What is Distinctive Ring and how do I program it?
- 24Confirm that a FAX I sent was received correctly.
- 25Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 26How do I load paper?
- 27I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 28Add your Brother machine with AirPrint (macOS)
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30What driver package format is supported by my Linux distribution?
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32Scan from the Brother iPrint&Scan application using Windows Phone.
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 36How to identify your Operating System (OS).
- 37Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 38Cover is Open
- 39Replace Ink
- 40Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine
- 41Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 42Scan using XSane or GIMP (Linux)
- 43I cannot send a fax using PC-FAX (Windows 10)
- 44Scan a document using Brother iPrint&Scan. (macOS only)
- 45I get a TS error when trying to print on a wireless network.
- 46I cannot print using my Brother machine on a wireless network (Mac)
- 47When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 48"Offline" appears on the Status Monitor.
- 49Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 50The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.