FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Protect your Brother machine against unauthorised access over the network
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5What is AirPrint?
- 6Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Can I print from or scan to Android™ Smartphone?
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14How do I know which side up my photo paper should be in the tray?
- 15Use voice mail on the same line as my Brother machine.
- 16Load envelopes
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19Printing/ Scanning with a mobile device
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21Ink Absorber Full
- 22Is my Brother machine compatible with Windows Vista?
- 23Forward a fax to another fax machine when my machine has a mechanical problem.
- 24Paper Jam
- 25Why doesn't the machine answer when receiving a call?
- 26I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Cannot print after a Windows 10 update (June 2020)
- 29Wireless setup is requesting a WPS PIN to complete the setup
- 30I cannot print using my Brother machine on a wireless network (Windows)
- 31The scanner cover support has come off. (With Video Instructions)
- 32Cannot Detect Ink Volume
- 33A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 34Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 35Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 36Install Starter Ink
- 37Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 38I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 39Unable to Print 7X
- 40Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 41I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 42One or more of my colors are not printing (blank).
- 43I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 44Set up your Brother machine on a wireless network.
- 45Scan a text document and convert it into a text file (For Windows)
- 46I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 47"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 48Scan from the Brother iPrint&Scan application using Windows Phone.
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50Printing/ Scanning with the Cloud