FAQs & Troubleshooting
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180 Results
- 1Set up your Brother machine on a wireless network (Windows/macOS)
- 2The printer status is Offline or Paused.
- 3How to use the PC-FAX.
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Install Starter Ink
- 6Change the printer driver settings (Windows)
- 7Wireless setup is requesting a WPS PIN to complete the setup
- 8I cannot print on a wireless (Wi-Fi) network (Windows)
- 9Load Documents in the Automatic Document Feeder (ADF)
- 10Replace Ink
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 13Ink Low
- 14Check the Print Quality
- 15After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 16One or more of my colors are not printing (blank).
- 17Document Jam
- 18Update the Driver or Firmware for your Brother machine
- 19I get a TS error when trying to print on a wireless network.
- 20Access Web Based Management
- 21Cannot Detect
- 22Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 23I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 24Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 25Add your Brother machine with AirPrint (macOS)
- 26Check the remaining ink or toner level (Linux)
- 27(Video) Set up your Brother machine
- 28Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 29How to identify your Operating System (OS).
- 30No Ink Cartridge
- 31No Paper / No Paper Fed
- 32Cover is Open
- 33Printer Jam or Paper Jam
- 34Clean the Base Pad
- 35Install the built-in drivers (For Windows 8 and Windows 10)
- 36Reset the Network Settings to Factory Default
- 37I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 40I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 41I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 42Brother iPrint&Scan cannot find my Brother machine (macOS)
- 43Cannot print after a Windows 10 update (June 2020)
- 44My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 45How Brother inkjet printers measure remaining page yields
- 46Telephone Line Interference/VoIP.
- 47Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 48Install the Brother Mobile Connect application (for mobile device)
- 49My Brother machine could not be found over the network when I installed drivers on my computer.
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.