FAQs & Troubleshooting
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386 Results
- 1Carry out calibration to improve the color density
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Adjust color settings by using the custom setting in the printer driver
- 4Replace Belt
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Replace Toner
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Load paper in the paper tray
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 15Clean the scanner to improve the copy or fax quality (video instructions available)
- 16All one color
- 17I cannot print using my Brother machine on a wireless network (Windows)
- 18The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 19Locate files scanned with ControlCenter2 (For Macintosh)
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 22Replace WT Box
- 23Colored lines across the page
- 24White spots or hollow print
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 27I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 28The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31What is Brother iPrint&Scan?
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34Can I print from or scan to Android™ Smartphone?
- 35Offset image
- 36Replace Parts
- 37I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 38Color misregistration
- 39Poor fixing
- 40Document Jam
- 41Jam Rear
- 42Wrinkle
- 43Reset the network settings to the factory default (video instructions).
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45Protect your Brother machine against unauthorised access over the network
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 48How to identify your Operating System (OS).
- 49I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 50Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine (video instructions available)