FAQs & Troubleshooting
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362 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 4Printouts have wrinkles.
- 5Color around the edge of printing is incorrect.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Can I print from or scan to Android™ Smartphone?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Tips for copy/scanning and preventing document jams
- 10Duplex (two-sided) scan
- 11I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 12Colored lines appear across the page.
- 13What kind of memory can I use?
- 14What driver package format is supported by my Linux distribution?
- 15Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 20I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 21Can I transfer faxes to the PC when my machine has a mechanical problem?
- 22How do I clear the message "Document Jam" from the LCD display?
- 23Spots are printed at 75mm.
- 24Replace the toner cartridge
- 25Cannot print after a Windows 10 update (June 2020)
- 26ControlCenter3 displays a blank screen at startup (Windows)
- 27I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 29Set up your Brother machine on a wireless network.
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31Scan and save a document in PDF format (Scan to File)
- 32Can I use voice mail on the same line as my Brother machine?
- 33White streaks or bands appear down the page.
- 34Colors are light or unclear on the whole page.
- 35Configure scan settings without administrator privileges (Linux)
- 36Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 37Delete print jobs from the print queue.
- 38Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 39How to identify your Operating System (OS).
- 40Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 41Can I program my Brother machine to dial a predefined number before every fax number I dial?
- 42Can I print from DOS applications?
- 43What is the recommended paper?
- 44Print command (LPR) (Linux)
- 45I cannot print using my Brother machine on a wireless network (Windows)
- 46Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 47Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 48A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 49The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 50Can I print on transparencies e.g. for overhead projectors?