FAQs & Troubleshooting
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222 Results
- 1When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 2I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 3I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5Does NC-2200w work with Windows Vista?
- 6I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 8I am unable to print from a client PC to a printer on a print server. (Linux)
- 9Send a fax using PC-FAX with LPD/LPRng (Linux)
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 12I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 13I cannot print from my computer via USB.
- 14Functions supported in the Windows 7 built-in drivers
- 15I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 16Print on both sides of a page. (2-sided/Duplex)
- 17The "Brother MFL-Pro Control Center" or "ControlCenter2.0" does not pop up when the document is placed into the ADF unit.
- 18When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 19The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 20Can I confirm that the FAX was sent correctly?
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 25I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 26I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 27How do I clear the message "MFC is Busy" or "Connect Failure"?
- 28I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 29I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 30I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 31Cannot print after a Windows 10 update (June 2020)
- 32Print command (LPR) (Linux)
- 33How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 34Delete print jobs from the print queue.
- 35The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 36I cannot print from my computer via network. (For Windows)
- 37Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 38I am sharing my Brother machine. I can print but cannot scan.
- 39Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 40I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 41How do I improve the copy or fax quality?
- 42Can I print from DOS applications?
- 43I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 44How do I install additional memory?
- 45Replace the toner cartridge.
- 46My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 47I'm using Macintosh. What is the PreScan option used for?
- 48My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 49I installed scan-key-tool, but it does not work. (Linux)
- 50When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)