FAQs & Troubleshooting
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222 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4What driver package format is supported by my Linux distribution?
- 5I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 8I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 9Can I print from DOS applications?
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11Do I need a telephone line to send and receive faxes with my Brother machine?
- 12Functions supported in the Windows 7 built-in drivers
- 13When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 14When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 15When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 16When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 17The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 18The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 19I'm using Macintosh. What is the PreScan option used for?
- 20Print the Network Configuration page
- 21I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 22Pre-Required Procedures (Linux)
- 23A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 24Check the IP addresses of your PC and the Brother machine
- 25I cannot scan via USB. (Mac OS X)
- 26I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 27I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 28I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 29Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 30What does "MACHINE ERROR XX" mean?
- 31I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 32I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 33Configure and use PC-FAX (CUPS) (Linux)
- 34Configure and use the Scan Key Tool (Linux)
- 35Cannot print after a Windows 10 update (June 2020)
- 36Delete print jobs from the print queue.
- 37The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39What is the difference between the toner cartridge and the drum unit?
- 40I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 41When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 42What is the Network Shared printing?
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 44Change the printer driver settings (Windows/macOS)
- 45The printer status is Offline or Paused.
- 46I can print but cannot scan via network. (For Macintosh)
- 47The paper is skewed when it's printed.
- 48I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 49When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 50I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?