FAQs & Troubleshooting
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227 Results
- 1How can I clear the "Out of Memory" message from my Brother machine's display?
- 2How do I configure fax forward to e-mail?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6The machine does not print anything.
- 7My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 8I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 9Can I confirm that the FAX was sent correctly?
- 10I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 11The downloaded driver's name is different from my machine's name. (Linux)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Windows 10 Support Information
- 14How to identify your Operating System (OS).
- 15The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 16I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 17Does NC-2200w work with Windows Vista?
- 18I cannot use the Network PC-FAX function from Mac OS® X. What should I do?
- 19What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 22How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 23Scan a document using "Scanner and Camera Wizard" in Windows XP
- 24Configure and use the Scan Key Tool (Linux)
- 25I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 26Large characters are printed incorrectly. (Linux)
- 27I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30What is the Network Shared printing?
- 31The printer status is Offline or Paused.
- 32Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 33When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 34When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 35When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 36I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 37I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 38When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 39What is the BRAdmin Professional software used for?
- 40I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42Configure the Scan to Email Feature (Linux)
- 43The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 44The driver installation finished successfully but I cannot print. (Linux)
- 45I cannot scan when using SELinux (Security-Enhanced Linux)
- 46Firewall port requirements of the Scan Key Tool (Linux)
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 48I cannot print from my computer via network. (For Windows)
- 49Why doesn't my Brother machine have a dial tone?
- 50I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.