FAQs & Troubleshooting
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224 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3How can I clear the "Out of Memory" message from my Brother machine's display?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6The machine does not print anything.
- 7What driver package format is supported by my Linux distribution?
- 8Does NC-2200w work with Windows Vista?
- 9How do I configure fax forward to e-mail?
- 10I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 11Can I confirm that the FAX was sent correctly?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 14Pre-Required Procedures (Linux)
- 15The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 16When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 17When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 18I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 20I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 21My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 22The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 23Can I reduce the size of a received fax on this machine?
- 24Can I print from DOS applications?
- 25Delete print jobs from the print queue.
- 26Change the printer driver settings (Windows/macOS)
- 27The printer status is Offline or Paused.
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 30Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 31What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 32Why doesn't the machine answer when receiving a call?
- 33Can I use non-Brother or third party supplies with the Brother machine?
- 34I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 35My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 38The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 39I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 40When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 41How do I improve the copy or fax quality?
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43Print the Network Configuration page
- 44The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 45I cannot send a fax using PC-FAX (Windows 10)
- 46Send a fax using PC-FAX with LPD/LPRng (Linux)
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49How to identify your Operating System (OS).
- 50Send a fax