FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 4Load paper in the paper tray
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6How to identify your Operating System (OS).
- 7I cannot print using my Brother machine on a wireless network (Windows)
- 8I cannot print using my Brother machine on a wireless network (Mac)
- 9The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 10Change the printer driver settings (Windows/macOS)
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Pre-Required Procedures (Linux)
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 15The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 16How many times will my Brother machine automatically redial a busy number?
- 17Where is the USB port on the machine?
- 18Uninstall the drivers. (Mac OS X 10.5)
- 19I'm using Macintosh. What is the PreScan option used for?
- 20Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 21I cannot print over a network using the XML Paper Specification Printer Driver.
- 22Scan from the Brother iPrint&Scan application using Windows Phone.
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 25Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 26Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 27Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 28I still receive the error message "Paper Jam" after I removed the jammed paper.
- 29Stop my Brother machine from automatically redialing a number.
- 30Discover the MAC address of the Brother network card
- 31Can I print from or scan to Android™ Smartphone?
- 32The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 33When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 34Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 35Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 36Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 37Print using only the black ink cartridge when the Color cartridges have run out.
- 38I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 39How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 40When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 41Scan a document in Mac OS X 10.6.
- 42Can I transfer faxes to the PC when my machine has a mechanical problem?
- 43How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 44Confirm that a FAX I sent was received correctly.
- 45Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 46How do I factory reset the network settings?
- 47What is the BRAdmin Professional software used for?
- 48I cannot receive a color fax.
- 49Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 50Why do the color ink cartridges run out of ink even though I never or rarely print in color?