FAQs & Troubleshooting
![]() |
Popular |
339 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2One or more of my colors are not printing (blank). What can I do?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 5Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 6Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 7Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10Stop my Brother machine from automatically redialing a number.
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12When I print, the pages are smudged with ink. What should I do?
- 13Replace Ink
- 14I cannot print using my Brother machine on a wireless network (Windows)
- 15Locate files scanned with ControlCenter3 (For Windows)
- 16Can I print from or scan to Android™ Smartphone?
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18I cannot send a fax using PC-FAX (Windows 10)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22How do I know which side up my photo paper should be in the tray?
- 23Scan and save a document in PDF format (Scan to File)
- 24Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 25Is my Brother machine compatible with Windows Vista?
- 26When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 27Where is the USB port on the machine?
- 28When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 29I'm using Macintosh. What is the PreScan option used for?
- 30I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 31Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33I cannot print using my Brother machine on a wireless network (Mac)
- 34ControlCenter3 displays a blank screen at startup (Windows)
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36What is Brother iPrint&Scan?
- 37I cannot make borderless prints.
- 38Can I use AirPrint with my Brother machine?
- 39Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 40The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 41I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 43The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 44Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 45When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 46When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 47I cannot remove red-eye.
- 48When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 49When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 50Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?