FAQs & Troubleshooting
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MFC-790CW
337 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
Print using only the black ink cartridge when the Color cartridges have run out.
3.
Load paper in the paper tray
4.
I cannot print using my Brother machine on a wireless network (Windows)
5.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
6.
What is Brother iPrint&Scan?
7.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
8.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
9.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
10.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
11.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
12.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
13.
The printer status is Offline or Paused.
14.
Scan and save a document in PDF format (Scan to File)
15.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
16.
How do I know which side up my photo paper should be in the tray?
17.
Paper Jam
18.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
19.
I cannot save a file downloaded from the Brother support website (For Windows)
20.
I cannot find some option in the Printing preferences. (For Windows)
21.
The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
22.
I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
23.
I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
24.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
25.
I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
26.
Set up your Brother machine on a wireless network.
27.
I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
28.
I cannot send a fax using PC-FAX (Windows 10)
29.
Uninstall printer drivers (Linux)
30.
Pre-Required Procedures (Linux)