FAQs & Troubleshooting
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348 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3How to identify your Operating System (OS).
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11Can I print from or scan to Android™ Smartphone?
- 12What driver package format is supported by my Linux distribution?
- 13Replace Ink
- 14I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 15Scan and save a document in PDF format (Scan to File)
- 16When I make a copy the image or text is cut off. What can I do?
- 17Print using only the black ink cartridge when the Color cartridges have run out.
- 18I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 19When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 20One or more of my colors are not printing (blank). What can I do?
- 21Why doesn't the machine answer when receiving a call?
- 22I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 25My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 26The printer status is Offline or Paused.
- 27Can I use voice mail on the same line as my Brother machine?
- 28When I print, the pages are smudged with ink. What should I do?
- 29Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31Preview the faxes I receive before I print them.
- 32Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 33I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 34Install FaceFilter Studio onto Windows 10.
- 35When I print images, the quality is not good (Linux)
- 36Pre-Required Procedures (Linux)
- 37Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 39A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 40Delete numbers stored in my Brother machine's Caller ID History.
- 41Discover the MAC address of the Brother network card
- 42Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 43I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 44When I try to scan the A3/ Ledger size document using ScanSoft™ PaperPort™ 11SE, there is not "A3/ Ledger" in the paper size list. What should I do?
- 45Where can I get FaceFilter Studio and what can I do with this application?
- 46I cannot remove red-eye.
- 47Can I transfer faxes to the PC when my machine has a mechanical problem?
- 48When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 49Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 50Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?