FAQs & Troubleshooting
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348 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5I cannot print using my Brother machine on a wireless network (Mac)
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7Scan and save a document in PDF format (Scan to File)
- 8What is Brother iPrint&Scan?
- 9How to identify your Operating System (OS).
- 10I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 11I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 12Pre-Required Procedures (Linux)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Preview the faxes I receive before I print them.
- 15The printer status is Offline or Paused.
- 16Where is the USB port on the machine?
- 17Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 18I cannot print using my Brother machine on a wireless network (Windows)
- 19Protect your Brother machine against unauthorised access over the network
- 20The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 25Discover the MAC address of the Brother network card
- 26Can I print from or scan to Android™ Smartphone?
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 29The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 30When I make a copy the image or text is cut off. What can I do?
- 31Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 32Which E-mail packages are compatible with ControlCenter3?
- 33Can I transfer faxes to the PC when my machine has a mechanical problem?
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35I can print but cannot scan via network. (For Windows)
- 36Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 37Can I use voice mail on the same line as my Brother machine?
- 38I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 39Scan a document from the Windows Vista Photo Gallery
- 40One or more of my colors are not printing (blank). What can I do?
- 41How do I clear the message "Unable to..." or "... Unable" ?
- 42Replace Ink
- 43How do I load envelopes into my machine?
- 44I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 45Cannot print after a Windows 10 update (June 2020)
- 46When I print images, the quality is not good (Linux)
- 47I installed scan-key-tool, but it does not work. (Linux)
- 48Uninstall the scanner driver. (Linux)
- 49Set up your Brother machine on a wireless network.
- 50ControlCenter3 displays a blank screen at startup (Windows)