FAQs & Troubleshooting
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318 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5One or more of my colors are not printing (blank). What can I do?
- 6Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 7I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 8A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 9The printer status is Offline or Paused.
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11How do I load envelopes into my machine?
- 12Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 13I still receive the error message "Paper Jam" after I removed the jammed paper.
- 14How to identify your Operating System (OS).
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 16I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 17Delete print jobs from the print queue.
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 20The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22Scan and save a document in PDF format (Scan to File)
- 23Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 24Can I use voice mail on the same line as my Brother machine?
- 25I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 26How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 27I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 28Improve poor print quality.
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31Print a web page from iPrint&Scan when using an Android™ mobile device.
- 32Delete numbers stored in my Brother machine's Caller ID History.
- 33Can I print from or scan to Android™ Smartphone?
- 34Change the printer driver settings (Windows/macOS)
- 35How many times will my Brother machine automatically redial a busy number?
- 36The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 37Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 38The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 41In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 42When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 43When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 44Load paper in the paper tray
- 45I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 46When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 47Important points for specifying the scan area (Linux)
- 48Pre-Required Procedures (Linux)
- 49Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 50I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.