FAQs & Troubleshooting
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MFC-5490CN
320 Results
1.
My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
2.
Load paper in the paper tray
3.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
4.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
5.
Can I print from or scan to Android™ Smartphone?
6.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
7.
What driver package format is supported by my Linux distribution?
8.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
9.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
10.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
11.
Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
12.
Print using only the black ink cartridge when the Color cartridges have run out.
13.
Can I use voice mail on the same line as my Brother machine?
14.
Can third party ink be used to refill the ink cartridges?
15.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
16.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
17.
Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
18.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
19.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
20.
The printer status is Offline or Paused.
21.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
22.
How do I load envelopes into my machine?
23.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
24.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
25.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
26.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
27.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
28.
Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
29.
Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
30.
Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?