FAQs & Troubleshooting
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150 Results
- 1The printer status is Offline or Paused.
- 2Can I print from or scan to Android™ Smartphone?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Delete print jobs from the print queue.
- 5Can I print using only the black ink cartridge when the Color cartridges have run out?
- 6I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 9Can I confirm that the FAX was sent correctly?
- 10I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 11Why can't I print when an ink cartridge is empty?
- 12Change the printer driver settings (Windows/macOS)
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 15What is Distinctive Ring and how do I program it?
- 16How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 17The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 18I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 21When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 22How can I clear the "INK EMPTY" message?
- 23Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 24What is Machine Error 30, 33, 34 or 35 and how can I clear it?
- 25I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 26What is the "Station ID" and how do I set it?
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 29When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?
- 30I'm using Macintosh®. What are the settings in the Scanner window used for?
- 31Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 32Is my Brother machine compatible with third party print servers?
- 33How do I uninstall MFL Pro Suite for Windows® 2000 users?
- 34How do I store received faxes in memory?
- 35The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 36I'm using Windows. Is there any way to view how much ink is remaining?
- 37"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 38What does "MACHINE ERROR XX" mean?
- 39I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 40I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 41How to identify your Operating System (OS).
- 42The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 44Functions supported in the Windows 7 built-in drivers
- 45I cannot scan via USB. (Mac OS X)
- 46Scan an image and insert it in a Windows XP application
- 47The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 48I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 49When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 50What does "NG" or "ERROR" on the Transmission Verification Report mean?