FAQs & Troubleshooting
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MFC-5100C
150 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
3.
How to identify your Operating System (OS).
4.
Functions supported in the Windows 7 built-in drivers
5.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
6.
What is Distinctive Ring and how do I program it?
7.
One or more of my colors are not printing (blank). What can I do?
8.
What is Machine Error 30, 33, 34 or 35 and how can I clear it?
9.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
10.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
11.
When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
12.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
13.
I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
14.
Open the Control Panel (For Windows)
15.
I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
16.
My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
17.
I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
18.
"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
19.
I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
20.
I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
21.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
22.
How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
23.
Delete print jobs from the print queue.
24.
Verify if the Brother machine has a dial tone
25.
How do I uninstall MFL Pro Suite for Windows® 2000 users?
26.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
27.
Scan a document from a Windows Vista application
28.
When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
29.
The keys on the control panel do not respond.
30.
How do I print the received faxes that are stored in memory? (Fax Storage)