FAQs & Troubleshooting
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324 Results
- 1Load paper in the paper tray
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4One or more of my colors are not printing (blank). What can I do?
- 5Paper Jam
- 6Ink Low
- 7How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 8Why doesn't the machine answer when receiving a call?
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 11The printer status is Offline or Paused.
- 12Replace Ink
- 13I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 14Load photo paper into my machine.
- 15I still receive the error message "Paper Jam" after I removed the jammed paper.
- 16Is my Brother machine compatible with Windows Vista?
- 17Can I confirm that the FAX was sent correctly?
- 18What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 19How do I factory reset the network settings?
- 20How do I load envelopes into my machine?
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 23What is Brother iPrint&Scan?
- 24The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 25Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 26Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 27How to identify your Operating System (OS).
- 28Can I print from or scan to Android™ Smartphone?
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 31When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 32I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 33Print using only the black ink cartridge when the Color cartridges have run out.
- 34I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 35Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 36Can I transfer faxes to the PC when my machine has a mechanical problem?
- 37Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 38My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 39Uninstall the scanner driver. (Linux)
- 40Why doesn't my Brother machine have a dial tone?
- 41I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 42"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 43Windows 10 Support Information
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Scan from the Brother iPrint&Scan application using Windows Phone.
- 47Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 50Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.