FAQs & Troubleshooting
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294 Results
- 1How to identify your Operating System (OS).
- 2When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 3Clear the paper jam or printer jam.
- 4Scan and save a document in PDF format (Scan to File)
- 5I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 6How do I clear Machine Error 46?
- 7Which E-mail packages are compatible with ControlCenter3?
- 8What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 9What driver package format is supported by my Linux distribution?
- 10Pre-Required Procedures (Linux)
- 11Delete print jobs from the print queue.
- 12Can I print from or scan to Android™ Smartphone?
- 13Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 16How do I uninstall MFL Pro Suite for Windows® 98 users?
- 17I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 18One or more of my colors are not printing (blank). What can I do?
- 19I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 20I'm using Macintosh®. What are the settings in the Scanner window used for?
- 21Cannot print after a Windows 10 update (June 2020)
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 24Change the printer driver settings (Windows/macOS)
- 25How many times will my Brother machine automatically redial a busy number?
- 26Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 28I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 29Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 30Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 31I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 32"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 33When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 34When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 35Where is the USB port on the machine? I can't find it on the back of the unit.
- 36What is Distinctive Ring and how do I program it?
- 37What is the BRAdmin Professional software used for?
- 38Can I still receive faxes or calls when the machine is switched off?
- 39Why can't I print when an ink cartridge is empty?
- 40I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 41I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43Configure and use PC-FAX (CUPS) (Linux)
- 44Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 45Large characters are printed incorrectly. (Linux)
- 46The driver installation finished successfully but I cannot print. (Linux)
- 47I want to print using CUPS while keeping SELinux enabled. (Linux)
- 48Open the Control Panel (For Windows)
- 49Verify the Brother machine connected to the Wired Network (For Windows)
- 50Can I print from and scan to iPhone, iPod touch and iPad?