FAQs & Troubleshooting
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106 Results
- 1How to connect the printer to your computer (for Windows)
- 2The printing position of small label is incorrect.
- 3How to install the Windows driver via Wi-Fi®/ wired network
- 4How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 5How to load the Ribbon
- 6How to set the Direct Thermal or Thermal Transfer Print Methods
- 7How to load the Media
- 8The left or right side of the label is not printed correctly.
- 9How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 10How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 11The time on the printer is incorrect.
- 12How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 13How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 14How to transfer the print programs or templates using FBPL commands
- 15The label is skipped when printing.
- 16How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 17My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 18The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows “Head Open”.
- 19I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 20I cannot install the Windows driver.
- 21Printing the printer configuration (Self-test)
- 22The power indicator does not light.
- 23The label wraps around the platen roller when using the cutter.
- 24When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 25The printed label is wrinkled.
- 26How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 27How to attach the External Roll Mount (Optional)
- 28How to update firmware to all printers on the same subnet at the same time
- 29Where can I find the printer's network settings, such as IP address?
- 30What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 31How to adjust the cut position (For Windows)
- 32How to add a new stock from the Seagull driver
- 33I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 34How to reset the printer by directly operating the printer
- 35The print quality is poor.
- 36How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 37The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 38The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 39How to skip the AUTO.BAS program only one time by directly operating the printer
- 40How to execute the printer configuration (Self-test) to debug
- 41How to change the printer code page
- 42How to update the firmware
- 43The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 44How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 45Printing is not possible.
- 46(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 47(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 48I cannot print barcodes correctly using BarTender.
- 49I cannot print and the printer driver I installed is not recognized correctly by the computer (For Windows 10 Version 1903)
- 50Memory full error occurred.