FAQs & Troubleshooting
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106 Results
- 1How to load the Ribbon
- 2The left or right side of the label is not printed correctly.
- 3Using the CommTool (for Windows)
- 4How to connect the printer to your computer (for Windows)
- 5How to attach the External Roll Mount (Optional)
- 6How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 7How to load the Media
- 8I cannot print barcodes correctly using BarTender.
- 9How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 10How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 11The label wraps around the platen roller when using the cutter.
- 12How to install Brother software on a computer not connected to the Internet
- 13How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 14How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 15The printing position of small label is incorrect.
- 16The label is skipped when printing.
- 17Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 18How to identify your Operating System (OS) for Windows or Mac
- 19How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 20How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 21I cannot install the Windows driver.
- 22The time on the printer is incorrect.
- 23The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 24The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows “Head Open”.
- 25How to skip the AUTO.BAS program only one time by directly operating the printer
- 26How to change the printer code page
- 27How to update firmware to all printers on the same subnet at the same time
- 28The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 29How do I uninstall the printer driver?
- 30How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 31When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 32(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 33I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 34I cannot print and the printer driver I installed is not recognized correctly by the computer (For Windows 10 Version 1903)
- 35Where can I find the printer's network settings, such as IP address?
- 36How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 37What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 38How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 39The power indicator does not light.
- 40How to change the speed and density in BarTender
- 41How to adjust the tear position in BarTender
- 42(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 43How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 44How to open the Devices and Printers window
- 45Printed barcodes cannot be read.
- 46Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 47The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 48The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 49(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 50How to clean the Platen Roller