FAQs & Troubleshooting
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213 Results
- 1Jam Tray 1 or Jam Tray 2
- 2Replace Toner
- 3Manual Feed
- 4Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6The printer status is Offline or Paused.
- 7Jam Duplex
- 8Replace Drum
- 9Replace Fuser
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Can I print from or scan to Android™ Smartphone?
- 13Out of Memory
- 14Jam Inside
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16What is Brother iPrint&Scan?
- 17I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 18Jam Rear
- 19Jam MP Tray
- 20Turn the Toner Save mode on or off
- 21I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 22Print both sides of paper or a booklet automatically
- 23Envelope creases
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25Print on labels and envelopes from the MP tray.
- 26Add your Brother machine with AirPrint (macOS)
- 27I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 28The print speed is slow.
- 29What is AirPrint?
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 32Replace Laser
- 33Duplex Disabled
- 34Cannot print after a Windows 10 update (June 2020)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37Use the Universal Printer Driver for PCL
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39How to identify your Operating System (OS).
- 40Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 41Print Unable or Print Unable XX
- 42No Toner
- 43Cover is Open
- 44TONER LOW
- 45Drum Error (Drum!)
- 46What kind of paper can I use?
- 47I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 48Replace PF Kit xx
- 49I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 50Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.