FAQs & Troubleshooting
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213 Results
- 1Manual Feed
- 2The printer status is Offline or Paused.
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Jam Tray 1 or Jam Tray 2
- 5Replace Drum
- 6Replace Fuser
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Print both sides of paper or a booklet automatically
- 12Jam Duplex
- 13Jam Rear
- 14Jam Inside
- 15Replace Toner
- 16Turn the Toner Save mode on or off
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18What is AirPrint?
- 19I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 20I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 21Out of Memory
- 22Replace PF Kit xx
- 23Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 24Add your Brother machine with AirPrint (macOS)
- 25Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27No Toner
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 29Cover is Open
- 30Size Error DX
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32Print on labels and envelopes from the MP tray.
- 33I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 36Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 37The print speed is slow.
- 38Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 39Can I print from or scan to Android™ Smartphone?
- 40Replace Laser
- 41Drum Stop
- 42Drum End Soon
- 43Jam MP Tray
- 44Can I print from DOS applications?
- 45When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 46Install additional memory.
- 47Large characters are printed incorrectly. (Linux)
- 48I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50Uninstall the drivers. (Mac OS X 10.5)