FAQs & Troubleshooting
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139 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2The printer status is Offline or Paused.
- 3Printouts have wrinkles or creases.
- 4How do I factory reset the print server?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6How to identify your Operating System (OS).
- 7When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 8How do I change the print server password?
- 9Does NC-2200w work with Windows Vista?
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 12Delete print jobs from the print queue.
- 13Functions supported in the Windows 7 built-in drivers
- 14What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 15Printouts (envelopes) have creases.
- 16I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 17What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 18The printed letters are slanted, positioned incorrectly.
- 19I want to print using CUPS while keeping SELinux enabled. (Linux)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Open the Control Panel (For Windows)
- 22Install the built-in drivers (For Windows 8 and Windows 10)
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24The paper is skewed when it's printed.
- 25The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 26What is a "Generic PCL Driver"?
- 27What kind of memory can I use?
- 28White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 29White lines appears down the page.
- 30White lines appear across the page.
- 31What do the LED indications mean?
- 32What is the BRAdmin Professional software used for?
- 33Uninstall printer drivers (Linux)
- 34Windows 7 Support Information
- 35Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 36Cannot print after a Windows 10 update (June 2020)
- 37I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 38Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 39I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 40Can I print from or scan to Android™ Smartphone?
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 43Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 44The printer makes a grinding or clicking sound.
- 45Why does the Drum LED blink ?
- 46Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 47Printouts have a curl or wave.
- 48What is UPnP and SSDP?
- 49Black toner marks appear across the page.
- 50I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.