FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/hl5170dn_all.jpg)
HL-5170DN
139 Results
1.
The printer status is Offline or Paused.
2.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
3.
How do I factory reset the print server?
4.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
5.
Delete print jobs from the print queue.
6.
How to identify your Operating System (OS).
7.
Printouts have wrinkles or creases.
8.
What can happen if the wrong paper is used in your machine.
9.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
10.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
11.
Printouts have a curl or wave.
12.
Printouts (envelopes) have creases.
13.
How do I change the print server password?
14.
I cannot save a file downloaded from the Brother support website (For Windows)
15.
Can I print from and scan to iPhone, iPod touch and iPad?
16.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
17.
When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
18.
What is UPnP and SSDP?
19.
Does NC-2200w work with Windows Vista?
20.
I cannot install Brother drivers on Debian 10 or later (Linux)
21.
Cannot print after a Windows 10 update (June 2020)
22.
Install the built-in drivers (For Windows 8 and Windows 10)
23.
Functions supported in the Windows 7 built-in drivers
24.
What is the password for the print server when connected to a network? What is the user name and password for web browser access?
25.
What is a "Generic PCL Driver"?
26.
What do the LED indications mean?
27.
I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
28.
What are the differences between the BRAdmin Professional and the Web BRAdmin software?
29.
How do I install the Optional Tray Unit? - For USA and Canada
30.
What is the BRAdmin Professional software used for?