FAQs & Troubleshooting
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131 Results
- 1What kind of memory can I use?
- 2The printer status is Offline or Paused.
- 3The paper is skewed when it's printed.
- 4Printouts have wrinkles or creases.
- 5The printed letters are slanted, positioned incorrectly.
- 6All the lights are flashing together. Red Status and amber Paper, Toner, Drum lights are all flashing.
- 7Delete print jobs from the print queue.
- 8Install the built-in drivers (For Windows 8 and Windows 10)
- 9Printouts (envelopes) have creases.
- 10Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12How to identify your Operating System (OS).
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 15When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 16Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 17What is a "Generic PCL Driver"?
- 18Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 19What kind of paper can I use?
- 20Can I use non-Brother or third party supplies with the Brother machine?
- 21How do I factory reset the print server?
- 22What is the printable area per page?
- 23I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25I updated the Web BRAdmin and cannot enable the logging function.
- 26I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 27What do the LED indications mean?
- 28Printouts are faint.
- 29I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 30Cannot print after a Windows 10 update (June 2020)
- 31I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 32I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34Change the printer driver settings (Windows/macOS)
- 35I cannot print from my computer via network. (For Windows)
- 36I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 37Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 38Functions supported in the Windows 7 built-in drivers
- 39Windows 7 Support Information
- 40When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 41In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 42I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 43The printer makes a grinding or clicking sound.
- 44The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46Printouts have toner specks.
- 47What is UPnP and SSDP?
- 48Black toner marks appear across the page.
- 49White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 50What can happen if the wrong paper is used in your machine.