FAQs & Troubleshooting
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131 Results
- 1How do I clear paper jams?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6What is the printable area per page?
- 7What driver package format is supported by my Linux distribution?
- 8What kind of paper can I use?
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Change the printer driver settings (Windows/macOS)
- 12The paper is skewed when it's printed.
- 13When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 14What is a "Generic PCL Driver"?
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 16Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17Functions supported in the Windows 7 built-in drivers
- 18I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 19The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 20What kind of memory can I use?
- 21What is UPnP and SSDP?
- 22How do I install additional memory?
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24When printing with monochrome laser printer, the print position shifts. (Linux)
- 25How to identify your Operating System (OS).
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 28Windows 7 Support Information
- 29Printouts (envelopes) have creases.
- 30Printouts have wrinkles or creases.
- 31Can I print from DOS applications?
- 32How do I install the Optional Tray Unit? - For USA and Canada
- 33Print command (LPR) (Linux)
- 34I cannot print from my computer via network. (For Windows)
- 35When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 36Uninstall the drivers. (Mac OS X 10.5)
- 37The downloaded driver's name is different from my machine's name. (Linux)
- 38Print command (cupswrapper) (Linux)
- 39I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41What is the difference between the toner cartridge and the drum unit?
- 42The printer status is Offline or Paused.
- 43I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 44There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 45Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 46I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 47Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 48Printouts have toner specks.
- 49I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 50Black toner marks appear across the page.