FAQs & Troubleshooting
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HL-5150D
131 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
How to identify your Operating System (OS).
3.
Can I print from or scan to Android™ Smartphone?
4.
The printer status is Offline or Paused.
5.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
6.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
7.
Functions supported in the Windows 7 built-in drivers
8.
Does NC-2200w work with Windows Vista?
9.
When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
10.
Printouts have wrinkles or creases.
11.
Can I print using the IPP protocol on Windows XP?
12.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
13.
What is the BRAdmin Professional software used for?
14.
How do I clear paper jams?
15.
What is the Network Shared printing?
16.
I cannot install Brother drivers on Debian 10 or later (Linux)
17.
The driver installation finished successfully but I cannot print. (Linux)
18.
I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
19.
Change the printer driver settings (Windows/macOS)
20.
The paper is skewed when it's printed.
21.
I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
22.
I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
23.
What kind of memory can I use?
24.
Printouts have a curl or wave.
25.
How do I factory reset the print server?
26.
How do I install the Optional Tray Unit? - For USA and Canada
27.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
28.
I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
29.
Windows 10 Support Information
30.
The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.