FAQs & Troubleshooting
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218 Results
- 1How do I replace the Waste toner box?
- 2How do I clear the message "Print Unable 32" from the LCD display?
- 3The printer status is Offline or Paused.
- 4I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 5Is my Brother machine compatible with Windows Vista?
- 6The printer prints unexpectedly or it prints garbage.
- 7Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 8I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 9Adjust color settings by using the custom setting in the printer driver
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 12When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 13"JAM INSIDE" error appears on the LCD. What should I do?
- 14What is the unprintable area per page?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I cannot print using my Brother machine on a wireless network (Windows)
- 19The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 20Enable the Brother machine's network interface.
- 21What is Brother iPrint&Scan?
- 22I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 23How do I improve the color density? (Print Calibration)
- 24I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates that the IP address is not unique, or a document is printed out on a different machine.
- 25What kind of memory can I use?
- 26Printouts have a curl or wave.
- 27Replace the drum unit.
- 28How do I install additional memory?
- 29Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 30Can I use AirPrint with my Brother machine?
- 31How to identify your Operating System (OS).
- 32I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 33Uneven density appears periodically in the horizontal direction.
- 34"JAM DUPLEX" error appears on the LCD. What should I do?
- 35How do I factory reset the network settings?
- 36What is the recommended paper?
- 37My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 38Print the Network Configuration List.
- 39To install the printer driver easily using a tool. (Linux)
- 40Set up your Brother machine on a wireless network.
- 41How do I repack the printer?
- 42How do I replace the Waste toner box?
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44Cannot print after a Windows 10 update (June 2020)
- 45I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 49Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 50The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)