FAQs & Troubleshooting
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131 Results
- 1The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 4What is the printable area per page?
- 5How to identify your Operating System (OS).
- 6My Brother machine misfeeds paper.
- 7Replace the toner cartridge
- 8Replace the drum unit.
- 9The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 10Install the built-in drivers (For Windows 8 and Windows 10)
- 11Can I print from or scan to Android™ Smartphone?
- 12The printed letters are slanted, positioned incorrectly.
- 13I cannot print from my computer via USB.
- 14When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 15What do the LED indications mean?
- 16Print on both sides of the paper.
- 17How can I activate/deactivate the Toner Save Mode?
- 18How do I print envelopes from the manual feed slot using WordPerfect® 9, 10 or 11 for Windows®?
- 19What driver package format is supported by my Linux distribution?
- 20Delete print jobs from the print queue.
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22What kind of paper can I use?
- 23Printouts have wrinkles or creases.
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25What printer driver emulation can be used with the HL-2040/2045 ? Can the HL-2040/2045 be used with a DOS application?
- 26I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28Where do I find the complete User's Guide?
- 29I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 30Windows 7 Support Information
- 31Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 32How can I clean the inside of the printer?
- 33White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 34I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 35How do I print envelopes from the manual feed slot in Windows® applications?
- 36Output sheets are completely black.
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Cannot print after a Windows 10 update (June 2020)
- 39The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41The printer prints unexpectedly or it prints garbage.
- 42Uninstall the drivers. (Mac OS X 10.5)
- 43Printouts have a curl or wave.
- 44Printouts are faint.
- 45What can happen if the wrong paper is used in your machine.
- 46What is the recommended paper?
- 47Uninstall the printer drivers (For Windows)
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 50What is the difference between the toner cartridge and the drum unit?