FAQs & Troubleshooting
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- 1The machine does not print anything.
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4What can happen if the wrong paper is used in your machine.
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8What kind of paper should I avoid?
- 9Printouts have wrinkles or creases.
- 10When trying to print from Mac OS® X the print queue is stopped.
- 11Print on both sides of the paper(2-sided/Duplex Printing).
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13What driver package format is supported by my Linux distribution?
- 14How to use the Driver Deployment Wizard software
- 15What kind of labels and transparencies can I use?
- 16Can I print using the IPP protocol on Windows XP?
- 17How do I install the Lower Tray Unit? (LT-500)
- 18I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 19FACE UP OPEN
- 20Cannot print after a Windows 10 update (June 2020)
- 21I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 23I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 24How do I replace LASER KIT?
- 25The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 26I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 31Print on envelopes.
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 34I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 37Pre-Required Procedures (Linux)
- 38How to use the Network Printer Driver Wizard Software
- 39How do I replace PF KIT?
- 40The paper does not feed from MultiPurpose Tray(MP Tray).
- 41My Brother machine misfeeds paper.
- 42An error message "MEMORY FULL" appears on the printer LCD.
- 43I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 44Black toner marks appear across the page.
- 45I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 46Paper size settings are unavailable when I print from OpenOffice (Linux)
- 47The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 48Print command (LPR) (Linux)
- 49All print jobs are aborted and nothing is printed. (Linux)
- 50I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)