FAQs & Troubleshooting
Latest |
171 Results
- 5107/30/2018I cannot print from my computer via network. (For Windows)
- 5207/05/2018Windows 7 Support Information
- 5310/27/2017I cannot print from my computer via network. (For Macintosh)
- 5410/27/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 5503/25/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5603/25/2016What is the difference between the toner cartridge and the drum unit?
- 5703/25/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 5803/25/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 5903/25/2016What is the Network Shared printing?
- 6003/25/2016Can I print from or scan to Android™ Smartphone?
- 6103/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 6203/24/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6303/23/2016What can happen if the wrong paper is used in your machine.
- 6403/23/2016What is the BRAdmin Professional software used for?
- 6511/10/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 6611/27/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 6711/25/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 6811/19/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6909/26/2014Can my printer send me an e-mail if there is a problem?
- 7009/25/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 7108/26/2014What is a "Generic PCL Driver"?
- 7206/17/2014I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 7306/05/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 7401/29/2014I cannot print from Mac OS X.
- 7501/27/2014I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 7601/27/2014Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 7701/27/2014How do I clean the corona wire of the drum unit?
- 7801/27/2014How do I install additional memory?
- 7901/17/2014I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 8005/17/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8105/16/2013Why are the alarm and data lights on?
- 8205/15/2013When do I need to upgrade the printer memory?
- 8305/15/2013Paper Feed Problems
- 8405/15/2013How do I display the Quick Print Setup as a Toolbar?
- 8505/15/2013How do I monitor the status of the printer?
- 8605/15/2013How do I use the Quick Print Setup Utility?
- 8705/15/2013When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 8805/15/2013My Brother machine misfeeds paper.
- 8905/14/2013Why are the alarm and data lights blinking?
- 9005/14/2013Why are the ready and alarm lights blinking?
- 9105/14/2013How can I change the IP address?
- 9205/13/2013What kind of memory can I use?
- 9305/13/2013Printouts have a curl or wave.
- 9405/10/2013Printouts have wrinkles or creases.
- 9505/10/2013Black toner marks appear across the page.
- 9605/10/2013White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 9705/10/2013White lines appears down the page.
- 9805/10/2013Lines appears across the page.
- 9905/10/2013I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 10005/10/2013What do the LED indications mean?