FAQs & Troubleshooting
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157 Results
- 1How do I perform a factory reset?
- 2What is the BROWNIE software?
- 3How can I change the IP address?
- 4The printer status is Offline or Paused.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Change the printer driver settings (Windows/macOS)
- 7I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 8Delete print jobs from the print queue.
- 9What kind of envelopes should I avoid?
- 10How do I upgrade the firmware of my Brother print server?
- 11How do I monitor the status of the printer?
- 12I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Cannot print after a Windows 10 update (June 2020)
- 15Paper size settings are unavailable when I print from OpenOffice (Linux)
- 16How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 17I cannot print from Mac OS X.
- 18Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 19The machine does not print anything.
- 20I'm using the parallel port on my Windows® 95/98/Me PC, and the print speed is slow.(The printer pauses between each page.) What can I do?
- 21I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 22I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 23How do I clean the inside of the printer and Drum Unit?
- 24I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 25I cannot print from my computer via USB.
- 26Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27What kind of labels and transparencies can I use?
- 28Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 29When trying to print from Mac OS® X the print queue is stopped.
- 30When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 31Print on envelopes.
- 32How do I clear paper jams?
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34How can I install the necessary driver on a Windows®2000 system using the USB interface?
- 35Where do I find the complete User's Guide?
- 36I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 37How to identify your Operating System (OS).
- 38A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 39Can I print from or scan to Android™ Smartphone?
- 40I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 41How can I use the BRAdmin Professional Software to View and change printer information?
- 42What kind of paper should I avoid?
- 43What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 44How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 45Using the PING command to troubleshoot problems.
- 46My Brother machine misfeeds paper.
- 47In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 48I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 49Why are the alarm and data lights blinking?
- 50What kind of paper can I use?