FAQs & Troubleshooting
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157 Results
- 51I cannot print from Mac OS X.
- 52What kind of USB cable should I use?
- 53When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 54I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 55Why are all the lights blinking then the drum light blinking?
- 56Printouts have wrinkles or creases.
- 57I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 58What can happen if the wrong paper is used in your machine.
- 59When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 60Can I buy any MICR toner?
- 61How do I install additional memory?
- 62The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 63Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 64Large characters are printed incorrectly. (Linux)
- 65Print command (cupswrapper) (Linux)
- 66I am unable to print from a client PC to a printer on a print server. (Linux)
- 67I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 68Windows 10 Support Information
- 69Open the Control Panel (For Windows)
- 70A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 71The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 72What is the Network Shared printing?
- 73I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 74I cannot print from my computer via network. (For Macintosh)
- 75Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 76What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 77How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 78What is a Print Server?
- 79My Brother machine misfeeds paper.
- 80Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 81Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 82When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 83White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 84Lines appears across the page.
- 85What do the LED indications mean?
- 86Replace the drum unit.
- 87What is the best printer driver to use-the PCL or BR-Script driver?
- 88The image is ghosted.
- 89Cannot print after a Windows 10 update (June 2020)
- 90Install the built-in drivers (For Windows 8 and Windows 10)
- 91What is the difference between the toner cartridge and the drum unit?
- 92I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 93I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 94Can I print from or scan to Android™ Smartphone?
- 95Can I print from and scan to iPhone, iPod touch and iPad?
- 96I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 97I cannot print from my computer via USB.
- 98I cannot print from my computer via network. (For Windows)
- 99I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 100Functions supported in the Windows 7 built-in drivers