FAQs & Troubleshooting
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- 1My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 2I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 3"Paper Jam Tray" error appears on the LCD. What should I do?
- 4Delete print jobs from the print queue.
- 5How to identify your Operating System (OS).
- 6Change the quality of the faxes I send (Fax Resolution).
- 7The paper is skewed when it's printed.
- 8I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 9When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 11How do I clean white or black spots on printed documents?
- 12How can I improve poor print quality ?
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 15When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 18I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20Stop my Brother machine from automatically redialing a busy number.
- 21How do I send (broadcast) a fax to more than one number?
- 22"Paper Jam Inside" error appears on the LCD. What should I do?
- 23"Paper Jam Rear" error appears on the LCD. What should I do?
- 24Document Jam
- 25When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 26What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 27Can I confirm that the FAX was sent correctly?
- 28What can happen if the wrong paper is used in your machine.
- 29The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 30Install the built-in drivers (For Windows 8 and Windows 10)
- 31I can receive a fax, but cannot receive a telephone call.
- 32How do I set up a group for broadcasting faxes?
- 33I'm using Mac OS® 9.1-9.2. How can I uninstall the drivers?
- 34I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 35Replace the toner cartridge
- 36Can I print from or scan to Android™ Smartphone?
- 37Change the printer driver settings (Windows/macOS)
- 38I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40The printer status is Offline or Paused.
- 41Is my Brother machine compatible with third party print servers?
- 42How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 43Can I set my Brother machine to forward the faxes I receive to another location?
- 44I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 45How can I program my Brother machine's electronic cover page?
- 46I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 47How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 48I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 49Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 50How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?