FAQs & Troubleshooting
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FAX-2820
147 Results
1.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
2.
I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
3.
"Paper Jam Tray" error appears on the LCD. What should I do?
4.
Delete print jobs from the print queue.
5.
How to identify your Operating System (OS).
6.
Change the quality of the faxes I send (Fax Resolution).
7.
The paper is skewed when it's printed.
8.
I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
9.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
10.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
11.
How do I clean white or black spots on printed documents?
12.
How can I improve poor print quality ?
13.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
14.
Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
15.
When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
16.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
17.
When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
18.
I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
19.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
20.
Stop my Brother machine from automatically redialing a busy number.
21.
How do I send (broadcast) a fax to more than one number?
22.
"Paper Jam Inside" error appears on the LCD. What should I do?
23.
"Paper Jam Rear" error appears on the LCD. What should I do?
24.
Document Jam
25.
When I connect the Brother machine to a USB hub, it doesn't work correctly.
26.
What does "NG" or "ERROR" on the Transmission Verification Report mean?
27.
Can I confirm that the FAX was sent correctly?
28.
What can happen if the wrong paper is used in your machine.
29.
The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
30.
Install the built-in drivers (For Windows 8 and Windows 10)