FAQs & Troubleshooting
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65 Results
- 1Document Jam
- 2Access Web Based Management
- 3When I set the Document Size setting to "Auto", the scanned image is missing, or areas are missing in the scanned data.
- 4Your Scanner Cannot Be Detected on the Network During Installation
- 5What is Brother iPrint&Scan?
- 6Error and Maintenance Indications
- 7Scanning and Other Problems
- 8The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 9How to identify your Operating System (OS).
- 10Check the IP Address of Network Devices
- 11Load Non-standard Size Document
- 12Load Standard Size Document
- 13Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16Where can I download Brother iPrint&Scan application for Mac?
- 17Set Up the Brother Machine Using Remote Setup (Mac)
- 18Calibrate Your Brother Machine
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20(Video) Clean the Scanner and Rollers
- 21Acceptable Documents
- 22Reset Your Brother Machine
- 23Reset Network Settings on the Machine
- 24Set Up the Brother Machine Using Remote Setup (Windows)
- 25Load Documents
- 26Configure the Scan to Email Feature (Linux)
- 27What driver package format is supported by my Linux distribution?
- 28Scan using XSane or GIMP (Linux)
- 29(Video) Calibrate Your Brother Machine
- 30Install your Brother machine's software from Full Driver Package. (Windows)
- 31Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 32If You Cannot Complete the Wireless Network Setup Configuration
- 33Check the Network Name (SSID) that your machine is connected to.
- 34Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 35What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 36The scanning speed is slow when scanning from my machine. (Windows)
- 37What is the default password for my Brother machine?
- 38I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 39Uninstall the scanner driver. (Linux)
- 40Uninstall Scan-key-tool. (Linux)
- 41If You Want to Check that Your Network Devices are Working Correctly
- 42Change the General Settings Using Remote Setup
- 43Scan a document longer than 37.5 cm (14.76 inches).
- 44Scanning with a mobile device
- 45Check the Serial Number
- 46Uninstall the Brother Software and Drivers (Windows)
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48Change the brscan5 scan settings using XSane (Linux)
- 49Use the Output Guide
- 50Command List of brscan. (Linux)